Credit Control Manager Vacancy
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Assistant Credit Manager - Surrey. Ref: SCR 263

We have an excellent opportunity for an assistant credit manager to join a leading consumer goods (FMCG) business. The role has been created due to the launch of an innovative online product for consumers, which is expected to stimulate considerable growth in revenue.

The assistant credit manager will be responsible for managing a team of 8 staff (1 team leader, 4 credit controllers and 3 new credit account administrators). The job will have a dual focus 1) ensure smooth running of the new direct-to-consumer ledger 2) manage a portion of the traditional business to business foodservice sales ledger.

Your credit accounts admin team will receive new account applications, credit check customers with Experian, open all new accounts, establish customer account credit limits, and liaise with the bank to resolve any problems in setting up direct debits or recurring credit card payments.

Three members of your credit control team will be concerned with collecting aged debt from traditional business accounts, and one person will be responsible for reducing accumulated debt & query resolution (e.g. caused by failed direct debits) on the consumer ledger.

Key challenges for the assistant credit manager:

1. To assist with the smooth migration of consumers to the new system of automated direct debit payments
2. Tackling high aged debt levels accumulated by some customers due to inadequacies in the old system
3. Supporting, training and developing the credit control and admin team
4. Reviewing and agreeing increases to credit limits in consumer credit accounts
5. Applying your knowledge of consumer credit law and experience in consumer credit operations to spot and prevent fraudulent activity - e.g. multiple credit accounts linked to one address

NB- Since a main feature of the new business service is the opening of credit accounts for consumers who apply online, we are particularly interested in speaking to credit managers / senior credit controllers with knowledge and experience of:

• Consumer Credit law / Consumer Credit Act
• Risk management in consumer credit operations
• Business to consumer credit control & collections
• Establishing and running consumer credit operations

Scope of the role:Currently 100,000 people are registered with the online service, with 60,000 people ordering every week and paying by direct debit or recurring credit card. There is considerable growth potential with the aim to migrate a million more offline customers on to the online service. There is an effective systematic process already set up to handle these transaction volumes. The traditional B2B ledger of foodservice customers numbers around 900 accounts.

Suitable Industry Backgrounds for Candidates:

Utilities, telecoms, internet service providers, web-hosting, online travel or distribution services, other businesses that sell online, direct-to-consumer. You’ll need to have experience with high volume customers who have been set up to pay by direct debit or recurring credit card payment.

Salary and Package: £30 to £35k (neg.) plus bonus, BUPA, Contributory pension, life insurance, 25 days holiday.

• This specific vacancy has expired. To learn of similar roles as they arise, please apply quoting Assistant Credit Manager SCR 263

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